The Jossey-Bass Academic Administrator's Guide to Conflict ResolutionISBN: 978-0-7879-6053-7
Paperback
128 pages
December 2003, Jossey-Bass
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Dealing with conflict is an evitable part of any academic
administrator’s job. Often, however, new administrators lack
the skills they need to successfully resolve campus conflicts. This
important resource includes an array of strategies for identifying
and managing conflict between individuals, within a department, and
between departments. The Jossey-Bass Academic
Administrator’s Guide to Conflict Resolution shows how to
turn conflicts into problems to be solved. Authors Sandra I.
Cheldelin and Ann F. Lucas offer concrete approaches academic
administrators can use to analyze conflicts and design effective
interventions. The Jossey-Bass Academic Administrator’s
Guide to Conflict Resolution is an invaluable tool that
includes
· Guidelines for knowing when it is appropriate to intervene in a conflict
· Strategies for helping to change irrational and negative thinking to positive rational thought
· Methods for handling interpersonal conflict—between two parties—within a department
· An outline of the major approaches for managing conflict and information¾when they work and when they don’t
· Effective strategies for preventing and solving specific problems
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