Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups

"This book has become a classic, offering sound advice about how tounderstand and use conflict resolution processes in the publicpolicy arena." (Chris Carlson, codirector, Policy ConsensusInitiative)

"A classic must-read for professional mediators, public officials,and involved citizens! Managing Public Disputes is a masterfulblend of theory, practical application, and engaging stories thattake the conflict resolver step-by-step through the dynamics ofresolving public disputes." (Susanne Terry, mediator and faculty,Mediation Program, Woodbury College)

"Required reading for anyone wanting to turn stalemate intoresults. It is foundational for the practice and teaching ofcollaborative policy making." (Susan Sherry, executive director,California Center for Public Dispute Resolution, A Joint Program ofCalifornia State University, Sacramento and McGeorge School of Law,University of the Pacific)

"The book is a truly excellent starting point for readers,mediators and facilitators..." (Mediate.com, 1/02)