Online Dispute Resolution: Resolving Conflicts in CyberspaceISBN: 978-0-7879-5676-9
Hardcover
240 pages
May 2001, Jossey-Bass
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Preface.
Acknowledgements.
Introduction.
1. The Impact of Cyberspace on Disputes and Dispute Resolution.
2. A Brief History of ODR.
3. Understanding the ODR Process.
4. Introducing the Fourth Party: The Critical Role of Technology.
5. Facilitating Agreement: ODR and Offline Dispute Resolution.
6. How Mediators Can Facilitate "Screen to Screen" Agreement: A Primer for Conflict Resolution Professionals Entering ODR.
Appendix 1: Online Literature and Resources about ODR.
Appendix 2: ODR Programs and Ventures.
Appendix 3: Reed Publishing v. Select Gourmet Foods (Sample Domain Name Dispute Decision)
Appendix 4: SquareTrade Direct Negotiation Process.
Appendix 5: Online Ombuds Office Dispute Transcript.
Acknowledgements.
Introduction.
1. The Impact of Cyberspace on Disputes and Dispute Resolution.
2. A Brief History of ODR.
3. Understanding the ODR Process.
4. Introducing the Fourth Party: The Critical Role of Technology.
5. Facilitating Agreement: ODR and Offline Dispute Resolution.
6. How Mediators Can Facilitate "Screen to Screen" Agreement: A Primer for Conflict Resolution Professionals Entering ODR.
Appendix 1: Online Literature and Resources about ODR.
Appendix 2: ODR Programs and Ventures.
Appendix 3: Reed Publishing v. Select Gourmet Foods (Sample Domain Name Dispute Decision)
Appendix 4: SquareTrade Direct Negotiation Process.
Appendix 5: Online Ombuds Office Dispute Transcript.
Related Titles
Conflict Resolution & Mediation (Workplace Settings)
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