Online Dispute Resolution: Resolving Conflicts in Cyberspace

ETHAN KATSH is professor of legal studies at the University of Massachusetts, Amherst and codirector of the Center for Information Technology and Dispute Resolution. He is the author of Law in a Digital World (1995) and The Electronic Media and the Transformation of Law (1989). During the last ten years, he has worked on many projects involving the application of technology to law and legal processes, and has received support for his work from the Hewlett and Markle Foundations. JANET RIFKIN is professor and chair of the Legal Studies Department at the University of Massachusetts and codirector of the university's Center for Information Technology and Dispute Resolution. She has conducted seminars and workshops on mediation and dispute resolution throughout the United States and internationally.