Handbook for the New Health Care Manager, 2nd Edition

HEALTH CARE LEADERSHIP IMPERATIVES.

Understanding and Undertaking the Role of Health Care Manager.

Making the Transition.

Establishing a Progressive Work Environment.

Managing the Nonplayers.

Leading Through Conflict, Change, and Crisis.

Orchestrating Progressive Team Action and Individual Performance.

Strategic Analysis and Decision Making.

Exemplifying Leadership Presence and Guidance.

Case Study: Carolina Hospital Student Health Center.

MANAGEMENT STRATEGIES.

Encouraging Creativity.

Selecting and Hiring Top Performers.

Performance Evaluation.

Negotiation Strategies.

Balancing "Administrivia" and Progressive Action.

Education and Development.

Communication.

Case Study: Jersey Medical Center Community Relations Office.

RESOURCES.

Appendix A: Analytical Planning and Decision-Making Tools.

Appendix B: Structured Selection and Behavioral Interviewing System.

Appendix C: Mentoring and Management Guidesheets.