Mediation in the Campus Community: Designing and Managing Effective Programs

The Growing Need for Conflict Resolution Strategies in HigherEducation.

Why Mediation Makes Sense for Academic Organizations.

First Steps in Building a Program.

Identifying and Training Mediators.

Publicizing the Program and Creating Referral Systems.

Operating and Maintaining the Program.

Implementing Strategies for Evaluation and Feedback.

Expanding Conflict Management Options Beyond the MediationTable.

Resources, Forms, and Documents.

Appendix A. Statements of Purpose for Conflict ResolutionPrograms.

Appendix B. Goals and Objectives Planning Document.

Appendix C. Job Descriptons for Program Personnel.

Appendix D. Traineed Nomination Form.

Appendix E. Volunteer Mediator Application Form.

Appendix F. Mediator Performance Evaluation Sheet.

Appendix G. Role Play Practice Guidelines.

Appendix H. Scripts for Role Play Practice.

Appendix I. Annotated List of Specialized Resources for CampusMediation Training.

Appendix J. Resolution Agreement for a Rental Dispute.

Appendix K. Workshop Outline for Introductory MediationTraining.

Appendix L. A Mediation Referral Guide for ResidentialAssistants.

Appendix M. Case Referral Follow-up Form.

Appendix N. "Agreement to Mediate" Forms.

Appendix O. Information Sheet for Parties Preparing forMediation.

Appendix P. Procedural Summary of the Case ManagementProcess.

Appendix Q. Blank Mediation Agreement Form.

Appendix R. Post-Mediation Report Form.

Appendix S. Standards of Practice for Campus Mediators.

Appendix T. Mediation Follow-up Form.