Transforming Government: Lessons from the Reinvention Laboratories

"There has been enormous debate about "reinventing government"--butlittle careful study about what is actually happening. Thisextremely useful book tells the story-behind-the-story. It examinesthe critical steps required to make reinvention work, and the bigproblems that reinvention must solve. Anyone interested inimproving government performance will need to read this book."(Donald F. Kettl, director, The Robert M. LaFollette Institute ofPublic Affairs)

"Bureaucracy-busters will benefit from this manual for betteringbusiness practices in government. Its authors offer a practicalguide that does not ignore the considerable obstacles facingreinvention advocates." (Timothy B. Clark, editor and publisher,Government Executive Magazine)