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Organizational Surveys: Tools for Assessment and Change

Allen I. Kraut (Editor)
ISBN: 978-0-7879-0234-6
Paperback
448 pages
July 1996, Pfeiffer
List Price: US $87.00
Government Price: US $55.68
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Organizational Surveys: Tools for Assessment and Change (0787902349) cover image
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Foreward: Manuel London.

PURPOSES AND USES.

1. Organizational Surveys: Tools for Assessment and Research.

2. The Organizational Survey as an Intervention for Change.

3. The Role of Surveys in Transforming Culture: Data, Knowledge,and Action.

4. Driving Change Through Surveys: Aligning Employees, Customers,and Other Key Stakeholders.

5. Multisource (360-Degree) Feedback: Surveys for Individual andOrganizational Development.

THE SURVEY PROCESS.

6. Planning and Conductiing the Survey: Keeping Strategic Purposein Mind.

7. Setting Expectaions and Reporting Results: Conversations withTop Management.

8. Dealing with the Data: Collection, Process, and Analysis.

9. Applying Alternative Survey Methods.

10. Feedback, Action Planning, and Follow-Through.

SPECIAL APPLICATIONS.

11. Life in the Consortium: The Mayflower Group.

12. The Multinational Opinion Survey.

13. Linking Survey Results to Customer Satisfaction and BusinessPerformance.

14. Federal Government Surveys: Recent Practices and FutureDirections.

15. Ethical Concerns and Organizational Surveys.
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