Seamless Government: A Practical Guide to Re-Engineering in the Public Sector

"Seamless Government is full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For those inside the government (or other large organizations), it will be an indispensable how-to manual." (James Fallows, Washington editor, The Atlantic Monthly, and author of Looking at the Sun)