Managing Business Improvement and Quality: Implementing Key Tools and TechniquesISBN: 978-0-631-20787-0
Hardcover
208 pages
March 1998, Wiley-Blackwell
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
Other Available Formats: Paperback
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Preface.
1. The Role of Tools and Techniques in Total Quality Management.
2. Tools and Techniques: An Introduction.
3. Difficulties Encountered in the Use of Tools and Techniques.
4. Key Influences on the Use of Quality Management Tools and Techniques.
5. Implications for Education and Training.
6. An Overview of Common Tools.
7. An Overview of Common Techniques.
8. Tools and Techniques: An Assessment Methodology.
References.
Index.
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