Managing Business Improvement and Quality: Implementing Key Tools and Techniques

1. The Role of Tools and Techniques in Total Quality Management.

2. Tools and Techniques: An Introduction.

3. Difficulties Encountered in the Use of Tools and Techniques.

4. Key Influences on the Use of Quality Management Tools and Techniques.

5. Implications for Education and Training.

6. An Overview of Common Tools.

7. An Overview of Common Techniques.

8. Tools and Techniques: An Assessment Methodology.

References.

Index.