Managing Business Improvement and Quality: Implementing Key Tools and TechniquesISBN: 978-0-631-20787-0
Hardcover
208 pages
March 1998, Wiley-Blackwell
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
Other Available Formats: Paperback
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Barrie G. Dale is United Utilities Professor of Total
Quality Management and Director of the UMIST Quality Management
Centre, Manchester.
Ruth McQuarter is a Research Associate and Honorary Lecturer at the Manchester School of Management.
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