Beyond the IT Productivity Paradox

Leslie P. Willcocks is a Fellow in the Oxford Institute of Information Management, Templeton College, Oxford and Visiting Professor, Erasmus Universiteit Rotterdam. He is Editor-in-Chief of the Journal of Information Technology and has an international reputation for his work in IT evaluation, outsourcing and information management. He is author of 12 books and over 120 refereed papers for journals including HBR, Sloan Management Review and Long Range Planning and was co-editor of Strategic Sourcing of Information Systems (1997), Wiley.
Stephen Lester is Principal Consultant with Lucidus Management Technologies and a Research Affiliate of the Oxford Institute of Information Management. Previously she worked as Technology Change Director for Lloyds Register, London, and Change Manager for Information Technology and Engineering at Cellnet, UK. Her specialist areas are service management and IT measurement issues.