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Performance Drivers: A Practical Guide to Using the Balanced Scorecard

ISBN: 978-0-471-98623-2
Hardcover
362 pages
May 1999
List Price: US $80.00
Government Price: US $40.79
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Performance Drivers: A Practical Guide to Using the Balanced Scorecard (0471986232) cover image
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Other Available Formats: Paperback

INTRODUCTION AND BACKGROUND.

Why a Balanced Scorecard?

The Balanced Scorecard -
Strategic Control.

BUILDING A BALANCED SCORECARD.

The Process of Building a Balanced Scorecard.

Cases From Different Industries.

Important Issues in the Building Process.

Scorecards as Management Control.

Measures and their Causal Relations.

IMPLEMENTING A BALANCED SCORECARD.

Systems and IT Solutions for Scorecards.

Towards a Learning Organization.

ADDITIONAL USES.

Using Scorecards to Inform Outside Parties.

Scorecards in the Public Sector.

CONCLUSION.

Making the Scorecard Process a Success.

Appendix.

Interviews.

References.

Index.
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