Workforce Wake-Up Call: Your Workforce is Changing, Are You?

Preface xi

Acknowledgments xxv

Introduction

Abundance,Asia, and Automation 1
Daniel H. Pink

Part I
Get the Talent Forecast and Workforce Strategy Right 15

Chapter 1
Some Half-Truths about Managing People: A Call for Evidence-Based Management 17
Jeffrey Pfeffer

Chapter 2
Predictable Surprises: The Disasters You Should Have Seen Coming 24
Michael D.Watkins and Max H. Bazerman

Chapter 3
Human Capital Investments for Pareto-Optimal Returns 38
Samir J. Raza and Mark C. Ubelhart

Chapter 4
Using Workforce Analytics to Make Strategic Talent Decisions 49
Matt Schuyler

Part II
Revitalize the Talent Entry Processes 61

Chapter 5
Cutting Through the Fog: Navigating the Messy Wars for Talent 63
Helen Handfield-Jones

Chapter 6
Staffing for the Future: Next Generation Workforce Management 74
Robert P. Gandossy and Tina Kao

Chapter 7
How an Evolving Psychological Contract Is Changing Workforce Flexibility 87
David E. Guest

Chapter 8
Leading the Knowledge Nomad: An Overlooked Segment of the Workforce Explodes the Myth That Worker Mobility Comes at the Expense ofWorker Engagement 95
Todd L. Pittinsky and Margaret J. Shih

Chapter 9
What Happened to the “New Deal” with Employees? 111
Peter Cappelli and Rocio Bonet

Chapter 10
Human Capital Relationship Management: Using Customer Relationship Management to Customize Employee Relationships 132
Caryn Rowe and Elissa Tucker

Chapter 11
Getting the “New” Newcomer Connected and Productive Quickly 144
Rob Cross, Salvatore Parise, and Keith Rollag

Part III
Treat Talent Well 153

Chapter 12
Creating a Virtuous Spiral Organization 155
Edward E. Lawler III

Chapter 13
Managing Workforce Challenges in India’s IT Industry 164
N. R. Narayana Murthy

Chapter 14
Unleashing the Power of a High Performance Workforce 172
Bob Campbell, Betsy Scheffel, and Nidhi Verma

Chapter 15
Out of This World: Doing Things the Semco Way 187
Ricardo Semler

Chapter 16
Diversity’s Next Frontier: Hard-Core Inclusion: The Hard Stuff of a Soft Concept 200
Andrés Tapia

Chapter 17
The Democratic Enterprise 212
Lynda Gratton

Part IV
Embrace New Age Leadership 219

Chapter 18
Building Tomorrow’s Leadership Pipeline 221
Noel M.Tichy and Christopher M. DeRose

Chapter 19
The Future of Work: From “Command and Control” to “Coordinate and Cultivate” 234
Thomas W. Malone

Chapter 20
Women in Business Leadership: What Companies Ought to Do 243
Sheila Wellington

Chapter 21
Leadership in the Internet Age: Managing a Diverse and Dispersed Workforce 248
Patricia Wallace

Chapter 22
Workforce Diversity: A Global HR Topic That Has Arrived 255
Ted Childs

Chapter 23
Organization as Nature Intended: Human Universals and the Employment Experience 263
Nigel Nicholson

Notes 273

About the Contributors 293

Index 317