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Service Design for Six Sigma: A Roadmap for Excellence

ISBN: 978-0-471-68291-2
Hardcover
448 pages
July 2005
List Price: US $155.00
Government Price: US $106.84
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Service Design for Six Sigma: A Roadmap for Excellence (0471682918) cover image
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.

1. Service Design.

2. What is Six Sigma.

3. Introduction to Service Design for Six Sigma.

4. Service Design for Six Sigma Deployment.

5. Service DFSS Project Road Map.

6. Service DFSS Transfer Function and Scorecards.

7. Quality Function Deployment (QFD).

8. Process Modeling and Process Management.

9. Theory of Inventive Problem Solving (TRIZ) for Services.

10. Introduction to Design for Transactional DFX.

11. Failure Mode and Effect Analysis (FMEA).

12. Fundamentals of Experimental Design.

13. Service Design Robustness.

14. Discrete Event Simulation.

15. Design Validation.

16. Supply Chain Process.

17. DFSS in Supply Chain Example.

References.

Index.

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