Service Design for Six Sigma: A Roadmap for ExcellenceISBN: 978-0-471-68291-2
Hardcover
448 pages
July 2005
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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BASEM EL-HAIK, PhD, is a Six Sigma and Design for Six Sigma
consultant, author, and the founder of Six Sigma Professionals,
Inc., in Canton, Michigan, a firm providing Six Sigma and DFSS
implementation, training, and consulting for industries ranging
from financial services to high technology. Dr. El-Haik is a
well-known speaker on the subject.
DAVID M. ROY is Vice President of Textron Six Sigma at the Systems Division of Textron. Mr. Roy has extensive experience in Six Sigma in over fifteen businesses and has held senior leadership positions in the areas of full supply chain, Six Sigma, and business transformation.