Balanced Scorecard Diagnostics: Maintaining Maximum Performance

Acknowledgments.

Chapter 1: The Current State of the Balanced Scorecard.

The Road Ahead.

Why the Balanced Scorecard Has Risen to Prominence.

The Balanced Scorecard.

Is the Balanced Scorecard Here to Stay?

Chapter 2: First Things First.

Why Balanced Scorecard and Why Now?

Who Owns the Balanced Scorecard?: Exploring Executive Sponsorship.

Self-Assessment Questions.

Chapter 3: Before You Measure.

Your Balanced Scorecard Team.

Balanced Scorecard Training.

Getting the Word Out: Communication Planning.

Terminology and the Balanced Scorecard.

Your Balanced Scorecard Implementation Plan.

Chapter 4: Strategy Maps.

Developing the Strategy Map.

Personalizing Your Strategy Map.

Chapter 5: Measures, Targets, and Initiatives.

Performance Measures.

Adding Meaning to Measurement through the Use of Targets.

Mapping and Prioritizing Organizational Initiatives.

Chapter 6: Cascading the Balanced Scorecard to Drive Organizational Alignment.

Developing Implementation Principles for Cascading Success.

Understanding the Highest-Level Balanced Scorecard.

Cascading Is Based on Influence.

Reviewing Cascaded Balanced Scorecards.

Chapter 7: Key Balanced Scorecard Process Linkages: Budgeting, Compensation, and Corporate Governance.

Strategic Resource Allocation: The Balanced Scorecard and Budgeting.

Linking Pay with Performance:The Balanced Scorecard and Compensation.

The Balanced Scorecard and Corporate Governance.

Chapter 8: Sharing Balanced Scorecard Results: Reporting and Strategy-Centered Management Meetings.

Reporting Balanced Scorecard Results.

The Strategy-Centered Management Meeting.

Appendix 8A: Choosing Balanced Scorecard Software.

Chapter 9: Building the Balanced Scorecard at Aliant, Inc.

Pouring a Foundation for Balanced Scorecard Success.

Aliant’s Strategy Map, Performance Measures, Targets, and Initiatives.

Cascading the Balanced Scorecard to Build Organizational Alignment.

Reporting Balanced Scorecard Results.

Everybody Wins: Linking the Balanced Scorecard to Incentive Compensation.

Aliant’s Balanced Scorecard Results.

Index.