Organizational Consulting: How to Be an Effective Internal Change Agent

Introduction.

PART I: THE ENVIRONMENT.

If It Walks Like A Duck: What Constitutes an Effective Internal Consultant?

Creating Peer Relationships: How to Be Perceived as a Credible Partner by Line Management.

Tools of the Trade: What You Must Possess to Avoid Being Thrown out the Door.

PART II: THE INTERACTIONS.

The Role of Conceptual Agreement: The Absolutely Best Way to Establish a Win/Win Project.

Formulating the Proposal: How to Ensure that You and the Buyer Meet Each Other's Expectations.

The Value Proposition: Why Every Client Knows What's Wanted but Not Necessarily What's Needed.

PART III: THE INTERVENTION.

The Pros and Cons of Living There: How to Maximize Strengths and Minimize Weaknesses.

The Politics of Terror: How to Reconcile Tough Issues without Being Drawn and Quartered.

Knowing When to Stop: How to Disengage, Give Credit, and (It's Allowed) Take Credit.

PART IV: THE AFTERMATH.

Assessing Value: How to Follow-Up and Leverage Your Success.

The Ethical Quandaries: When to Put Up, Shut Up, and Give Up.

More Suggested Rea dings.

Index.

About the Author.