Professional Services Automation: Optimizing Project & Service Oriented Organizations

Foreword.

Preface.

Acknowledgments.

PART 1: WHAT ARE PSA, SPO, ESM, SRM, ESA, AND BPA?

Managing the Service Supply Chain.

Streamlining Business Processes.

PART 2: SECTION A. PROFESSIONAL SERVICES AUTOMATIONCOMPONENTS.

Opportunity Management.

Resource Management.

Project Management.

Purchasing Workflows.

Revenue and Cost Accounting.

Timesheet Management.

Labor Management.

Expense Management.

Invoicing.

Request and Issue Tracking.

Knowledge Management.

Performance Analysis.

PART 2: SECTION B. EXTENDED COMPONENTS.

Customer/Partner Relationship Management.

Human Resource Management.

Complete Enterprise Accounting.

PART 3: SELECTION AND IMPLEMENTATION.

Evaluating a Professional Services Automation Solution.

A Best-of-Breed Approach.

Technology Considerations.

Integration.

Implementation Strategy.

Operations.

PART 4: THE FUTURE OF PROFESSIONAL SERVICES AUTOMATION.

Conclusion.

Appendix A: Other Sources of Information.

Appendix B: Professional Services Automation Request forProposal Template .

Appendix C: In-House Software.

Appendix D: Professional Services Automation and EnterpriseResource Planning.

Appendix E: Emerging Standards and Technologies.

Appendix F: Purchasing Options.

Index.

About the Authors.