Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies, 2nd EditionISBN: 978-0-471-19174-2
Hardcover
272 pages
March 1998
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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The New Management Model.
Leadership.
Customer Focus.
Strategic Planning.
Management.
Employee Involvement.
Training.
Reward and Recognition.
Employee Focus.
Customer Contacts.
Design of Products and Services.
Process Management.
Supplier Quality.
Data Collection and Analysis.
Benchmarking.
Corporate Responsibility and Citizenship.
System Assessments.
Crossing the River: The Transition to the New Management Model.
Appendices.
Index.
Leadership.
Customer Focus.
Strategic Planning.
Management.
Employee Involvement.
Training.
Reward and Recognition.
Employee Focus.
Customer Contacts.
Design of Products and Services.
Process Management.
Supplier Quality.
Data Collection and Analysis.
Benchmarking.
Corporate Responsibility and Citizenship.
System Assessments.
Crossing the River: The Transition to the New Management Model.
Appendices.
Index.
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Portable MBA & Fast Forward MBA
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