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Textbook

Achieving Quality Through Continual Improvement

ISBN: 978-0-471-09220-9
Paperback
640 pages
July 1998, ©1999
List Price: US $241.95
Government Price: US $181.08
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Introduction to Quality.

History of the Quality Movement.

The Value of Implementing Quality.

People and Quality.

Products, Processes, and Quality.

Exploring the Meaning of Quality.

A PROCESS VIEW OF QUALITY.

The Production Process.

Creating a Production Process.

The Specification Process.

The Design Process.

The Create Process.

The Examine Process.

MANAGEMENT ISSUES IN ACHIEVING QUALITY.

The Quality System.

Establishing a Culture for Quality.

Managing Quality.

Quality and People Management.

STABILIZING QUALITY.

Stabilizing the Quality System.

Managing by Facts: Data Gathering and Data Classification.

Data Analysis and Data Presentation.

Statistical Techniques for Achieving Quality.

IMPROVING QUALITY.

Quality Improvement.

Quality Improvement Initiatives.

Quality Innovation.

CONCLUSION.

Optimism for the Future: Quality Awards and Success Stories.

Appendix.

Index.

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