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Textbook

Achieving Quality Through Continual Improvement

ISBN: 978-0-471-09220-9
Paperback
640 pages
August 1998, ©1999
List Price: US $241.95
Government Price: US $181.08
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Achieving Quality Through Continual Improvement (0471092207) cover image

  • Well balanced author team with academic and professional experience.
  • Text features a balance of managerial and statistical coverage.
  • Coverage of manufacturing, service, and business processes; not biased towards any industry.
  • Emphasis on processes and hands-on discussion of quality tools teach students to address and solve realistic quality problems.
  • Includes quality improvement projects for individuals and teams.
  • Case studies and extensive examples complement the text.
  • Emphasis on quality improvement through management by facts and team work.

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