Quality Facility Management: A Marketing and Customer Service ApproachISBN: 978-0-471-02322-7
Hardcover
240 pages
October 1994
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Quality and Customer Service Are Synonymous with FM.
Total Quality Management (TQM) Principles and Quality FM.
Measuring Quality and Customer Satisfaction with FacilityServices.
The Importance of Marketing Facility Services.
The Concept of Continuous Improvement.
The Quality Management Way: Best Practices.
Appendix.
Bibliography.
Index.
Total Quality Management (TQM) Principles and Quality FM.
Measuring Quality and Customer Satisfaction with FacilityServices.
The Importance of Marketing Facility Services.
The Concept of Continuous Improvement.
The Quality Management Way: Best Practices.
Appendix.
Bibliography.
Index.
Related Titles
Special Topics
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