Quality Facility Management: A Marketing and Customer Service ApproachISBN: 978-0-471-02322-7
Hardcover
240 pages
October 1994
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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A former practicing facility manager, STORMY FRIDAY is President ofThe Friday Group in Alexandria, Virginia, which providesmanagement, marketing, and facilities services to commercialbusiness and government. She lectures extensively worldwide onfacility management issues.
DAVID G. COTTS is Chief of Building Maintenance and Repair for TheWorld Bank headquarters in Washington, D.C. He is a past presidentof IFMA and also teaches facility management at George WashingtonUniversity.
DAVID G. COTTS is Chief of Building Maintenance and Repair for TheWorld Bank headquarters in Washington, D.C. He is a past presidentof IFMA and also teaches facility management at George WashingtonUniversity.
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