The Little Book of Leadership: The 12.5 Strengths of Responsible, Reliable, Remarkable Leaders That Create Results, Rewards, and Resilience

Jeffrey Gitomer (Charlotte, NC) (www.gitomer.com) (www.trainone.com) is a leading authority in sales and customer service. Jeffrey gives over 100 presentations a year and writes a weekly column that reaches more than four million readers and a weekly e-zine with over 500,000 subscribers. In 2008, he was inducted into the National Speaker Association's Speaker Hall of Fame.