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Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, 3rd Edition

ISBN: 978-0-470-92224-8
Paperback
400 pages
May 2011, Jossey-Bass
List Price: US $22.95
Government Price: US $13.77
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Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, 3rd Edition (0470922249) cover image

Foreword: Conflict: An Opportunity for Leadership (Warren Bennis).

Acknowledgments.

Introduction. Ten Strategies for Everyone on the Job.

Strategy One. Understand the Culture and Dynamics of Conflict.

Strategy Two. Listen Empathetically and Responsively.

Strategy Three. Search Beneath the Surface for Hidden Meaning.

Strategy Four. Acknowledge and Reframe Emotions.

Strategy Five. Separate What Matters from What Gets in the Way.

Strategy Six. Solve Problems Paradoxically and Creatively.

Strategy Seven. Learn from Difficult Behaviors.

Strategy Eight. Lead and Coach for Transformation.

Strategy Nine. Explore Resistance and Negotiate Collaboratively.

Strategy Ten. Mediate and Design Systems for Prevention.

The Authors.

Index.

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