Performance Scorecards: Measuring the Right Things in the Real WorldISBN: 978-0-470-91026-9
Paperback
194 pages
April 2000, Jossey-Bass
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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The Authoring Team xiii
Preface xv
Acknowledgements xix
Introduction xxi
1 The Performance Problem 1
2 Setting the Stage for Scorecards 9
3 Collect Scorecard Inputs 19
4 Create Your Scorecard 39
5 Cultivate Your Scorecard 57
6 Cascade Your Scorecard 83
7 Connect Your Scorecard 109
8 Confirm Your Scorecard 129
9 Knowing the Score 155
References 161
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