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Performance Scorecards: Measuring the Right Things in the Real World

ISBN: 978-0-470-91026-9
Paperback
194 pages
April 2000, Jossey-Bass
List Price: US $49.00
Government Price: US $31.36
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Performance Scorecards: Measuring the Right Things in the Real World (0470910267) cover image
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.

The Authoring Team xiii

Preface xv

Acknowledgements xix

Introduction xxi

1 The Performance Problem 1

2 Setting the Stage for Scorecards 9

3 Collect Scorecard Inputs 19

4 Create Your Scorecard 39

5 Cultivate Your Scorecard 57

6 Cascade Your Scorecard 83

7 Connect Your Scorecard 109

8 Confirm Your Scorecard 129

9 Knowing the Score 155

References 161

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