Global Account Management: Creating ValueISBN: 978-0-470-84892-0
Hardcover
272 pages
August 2003
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Preface.
1. Introduction .
2. Global Drivers.
3. Analyzing a Global Customer's Industry .
4. Analyzing the Global Logic of a Customer's Business .
5. Understanding the Client's Strategy.
6. Developing and Delivering the Value Proposition .
7. The Global Account Management Team .
8. Supporting and Implementing Global Account Management .
Appendix: Global Account Management in Action: Xerox, Marriott International and Hewlett-Packard .
Bibliography.
Index.
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