Customer Management Excellence: Successful Strategies from Service LeadersISBN: 978-0-470-84853-1
Hardcover
224 pages
December 2002
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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"… pragmatic, down-to-earth analysis of the key issues involved…" (Marketing Business, February 2003)
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