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Winning at Service: Lessons from Service Leaders

ISBN: 978-0-470-84823-4
Hardcover
200 pages
January 2003
List Price: US $55.00
Government Price: US $48.00
Enter Quantity:   Buy
Winning at Service: Lessons from Service Leaders (0470848235) cover image
Other Available Formats: E-book

This book reveals the Secrets to Service Success by analyzing four service companies
that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
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