Call Centers For Dummies, 2nd EditionISBN: 978-0-470-67743-8
Paperback
384 pages
April 2010
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Réal Bergevin is executive vice president of Transcom Worldwide. Afshan Kinder, Winston Siegel, and Bruce Simpson are partners in SwitchGear Consulting, a company specializing in call centers and change management. SwitchGear's clients include companies such as Scotiabank, TELUS, and Ceridian.
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