Leading Outside the Lines: How to Mobilize the Informal Organization, Energize Your Team, and Get Better Results

Introduction: Like Talking to a Wall 1

Part One: Using the Informal to Enhance the Formal

1 The Logic of the Formal; the Magic of the Informal 13

2 When the Balance Shifts 31

3 Jumping Together 47

Part Two: Motivating Individual Performance

4 It’s All About the Work 71

5 Values Driven, Not Values Displayed 87

6 It’s Still About Performance 103

Part Three: Mobilizing Organizational Change

7 Setting the Fast Zebras Free 123

8 Melting the Frozen Tundra 141

9 Mobilizing: A Different Kind of Managing 155

10 What to Do 175

In Conclusion 197

About Our Sources and Methodology 201

A Diagnostic Tool: Assessing Your Organizational Quotient 209

Notes 217

Acknowledgments 223

About the Authors 225

Index 227