Seven Lessons for Leading in Crisis

Acknowledgments xi

The Author xiii

Foreword by Warren Bennis xv

Introduction The Ultimate Test of Leadership 1

Lesson #1 Face Reality, Starting with Yourself 15

Lesson #2 Don’t Be Atlas; Get the World Off Your Shoulders 31

Lesson #3 Dig Deep for the Root Cause 47

Lesson #4 Get Ready for the Long Haul 61

Lesson #5 Never Waste a Good Crisis 75

Lesson #6 You’re in the Spotlight: Follow True North 89

Lesson #7 Go on Offense, Focus on Winning Now 105

Conclusion Crisis May Be Your Defining Moment 121

Appendix Leaders Featured in 7 Lessons for Leading in Crisis 129

References 133

Further study of 7 lessons for leading in crisis 139