Textbook

Essentials of Quality with Cases and Experiential Exercises

ISBN: 978-0-470-50959-3

Paperback

416 pages

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Written for first and second courses in quality management (QM) and statistical quality control (SQC), particularly at the undergraduate level.
Highly accessible, “non-academic,” and student-friendly language.
An excellent balance for professors with traditional or experiential teaching styles.
Fundamental, insightful explanations of how information learned in their Quality classes can be used in the real world.
Many chapter exercise and cases that provide students with hands-on experience
Unique coverage of hot topics such as creativity and innovation in QM that address strategically using creative approaches to develop innovative breakthrough improvements especially relevant in today’s economic environment. Also is unique in its approach to operationalizing the definition of quality to develop metrics for measuring and evaluating QM programs.
Of the students who used this text and sat for the American Society for Quality’s Certified Quality Improvement Associate exam, 100% passed!