Focusing on Customers Participant Workbook: Creating Remarkable Leaders

Unleash your leadership potential — one skill at a time

With the increasing complexities of the business world, strong leadership is more critical to success than ever. But finding the time to devote to leadership development is increasingly difficult. Developed with these dual realties in mind, the Remarkable Leadership workshop series is based on the book Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time and consists of 12 workshops, derived from the leadership competencies described in the book.

After completing the Focusing on Customers workshop, you will:

• Understand how to impact both internal and external customer service

• Know how to instill a customer service mindset

• Understand how to recover from a customer service problem

• Learn strategies for building stronger partnerships

PARTICIPANT WORKBOOKS

Building Relationships 978-0-470-50182-5

Championing Change 978-0-470-50183-2

Communicating Powerfully 978-0-470-50185-6

Developing Others 978-0-470-50186-3

Focusing on Customers 978-0-470-50187-0

Influencing with Impact 978-0-470-50206-8

Managing Projects and Processes Successfully 978-0-470-50188-7

Setting Goals and Supporting Goal Setting 978-0-470-50191-7

Solving Problems and Making Decisions 978-0-470-50192-4

Taking Responsibility and Accountability 978-0-470-50190-0

Thinking and Acting Innovatively 978-0-470-50193-1

Valuing Collaboration and Teamwork 978-0-470-50184-9