White Space Revisited: Creating Value through Process

List of Figures and Tables ix

Foreword by Paul Harmon xiii

Preface by Geary A. Rummler xvii

Acknowledgments xix

About the Authors xxi

Introduction 1

PART ONE White Space Revisited 5

1 The Silver Anniversary of Process 7

2 Process in a Value Perspective 23

3 The Value Creation Hierarchy 39

4 Developing the Value Creation Architecture of a Business 77

5 Process Management in the Value Creation Context 97

PART TWO Designing or Improving the Value Machine 117

6 A Framework and Methodology for VCS Design 119

7 RPM Project Walk-Through: Align, Analysis, Design 141

8 RPM Project Walk-Through: Commit, Build, Enable, Adopt 177

9 Other RPM Applications 187

10 Designing Improvement Capability 199

PART THREE Implications 209

11 Process and the IT Department 211

12 Summary 229

Afterword 235

List of Acronyms 237

Notes 239

Index 245

About Performance Design Lab 251