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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Bill Price, David Jaffe
ISBN: 978-0-470-18908-5
Hardcover
336 pages
March 2008, Jossey-Bass
List Price: US $29.95
Government Price: US $16.32
Enter Quantity:   Buy
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (0470189088) cover image

"admirably straightforward book… refreshingly no-nonsense". (Financial Times , Thursday 27th March 2008)

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