Making Questions Work: A Guide to How and What to Ask for Facilitators, Consultants, Managers, Coaches, and Educators

"This book is an invaluable desk reference for facilitators, leaders, coaches, and anyone who wants to engage in more effective learning and decision-making conversations. It offers over 1700 rich questions that you can borrow or adapt to improve your inquiry skills, and provides clear frameworks that point to when, where, and why particular questions are most useful."
—Anne S. Davidson, consultant, Roger Schwarz & Associates, and coauthor, The Skilled Facilitator Fieldbook

"Everyone who facilitates should have this book on their desk!"
—Ingrid Bens, consultant and author, Facilitating with Ease!

"There is everything from cultural and contextual sensitivity to effective use of body language in this richly detailed and flexible facilitation text."
—Valerie Alia, professor, Leeds Metropolitan University, United Kingdom

"An indispensable, time-saving thesaurus of powerful searching questions linked to simple but powerfulframeworks for structuring workshops, meetings, interviews, and surveys."
—Allan Mees, change consultant and facilitator, Standard Life plc, Edinburgh, Scotland

"Provides facilitators and managers with a road map for group processes by building our capacity to ask the right questions in almost any situation."
—Felipe B. Alfonso, vice chairman and executive director, Asian Institute of Management Centre for Corporate Responsibility and vice chairman, Manila Electric Company, Philippines

"Strachan's book is a must?read for facilitators who need to organize professionals and professionals who don't think they need to be organized."
—Dr. Sam D. Shemie, Critical Care, Montreal Children's Hospital, McGill University Health Centre, and the Canadian Council for Donation and Transplantation