Wiley

Ordering

Ordering

How to Contact Customer Care
Ordering and Paying through this Website
Ordering and Paying by Phone, Fax, or Mail
Government Terms and Other Information
Requesting a CD-ROM Catalog
Safe-Shopping Guarantee
Setting Up an Online Account
Lost Your Password?
GSA Advantage
Selected Vendors
Special Note for Mac Users


How to Contact Customer Care

Customers who wish to: order products; make inquiries concerning orders already placed; request title information, price, availability, or general bibliographic data; or establish a new account should contact our Customer Care Department at:

Customer Care Center
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: (800) 356-5016
Fax: (800) 597-3299
Web: http://support.wiley.com

Hours: Weekdays, 8:00 A.M. to 8:00 P.M. Eastern Time

Customers who wish to contact Customer Care regarding Journals, please visit our Journal Subscriptions section.


Ordering and Paying through this Website

Any item on the Wiley Resources for Government site may be purchased online using a US government-issued credit card. Simply enter your credit card number when completing your transaction. If your card number is not recognized as a US government credit card number, and you feel this has been in error, please contact Customer Care at (800) 356-5016.


Ordering and Paying by Phone, Fax, or Mail

Wiley products may be ordered directly from the address and phone numbers shown below using American Express, check, money order, or purchase order in addition to an Impact credit card. Customers with an existing Wiley account number who wish to place telephone orders should have their account numbers readily available when they call.

Ordering Address:

Customer Care Center
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: (800) 356-5016
Fax: (800) 597-3299
Hours: Weekdays, 8:00 A.M. to 8:00 P.M. Eastern Time

Payment Address:

John Wiley & Sons
P.O. Box 34587
Newark, NJ 07189-4587

Overnight Payment Address:

Fleet Wholesale Lockbos
Attn: John Wiley & Sons, Box #34587
55 Challenger Rd., 2nd Floor
Mail Stop: NJ RP 49302A
Ridgefield Park, NJ 07660

Customers interested in purchasing Journals, please visit our Journal Subscriptions section for ordering information.


Government Terms and Other Information

For a full list of terms, conditions, and information regarding Wiley Resources for Government, please see our Government Terms page.


Requesting a Wiley GSA Catalog on CD-ROM

If you would like to receive a copy of the Wiley GSA catalog on CD-ROM send an e-mail to John Skinner. Please include your name, address, and phone number in the body of the e-mail. Supply is limited.


Safe-Shopping Guarantee

When you use your credit card to shop at the Wiley Resources for Government website, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology-the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy.

Your order information and purchase history are further protected by a password you choose. If you forget your password, we will first verify your identity, then e-mail you a new password.


Setting Up an Online Account

You are invited to establish a personal account when you make a purchase on this site. Establishing an account will enable you to track recent orders, view your order history, and keep your basic account information up to date. After completing your check out process, all you have to do is select a password and your account will be ready to go. Then you will be able to access your account information at any time by clicking on the My Account link located in the top left-hand corner of most pages on this site.


Lost Your Password?

If you've lost or forgotten the password for your Wiley account, we can send you a new one. Anywhere you're asked to provide a password, there will be a link to our Password Retrieval page. Just click on the link, fill out the form, and submit. We'll immediately generate a new password and e-mail it to the address we have in your account record.


GSA Advantage

Wiley offers several thousand titles on the GSA Advantage Website. For any title that is not available via GSA, Wiley will honor the same terms, including discount and free shipping.

Wiley Information
GSA Contract # GS-02F-0010M
Contract period: Jan 9, 2002 through Jan. 8, 2007
Cage Code # 1SKN4


Selected Vendors

You can also purchase Wiley titles from vendors such as:

Books & Research
914-478-1070
contact: Naseem Jamali
A small, minority owned business specializing in book sales to the Federal Government

Brodart Books
500 Arch St.
Williamsport, PA 17705
1-800-233-8467

Baker & Taylor
1120 Route 22
East Bridgewater, NJ 08807
1-800-775-1800


Special Note for Mac Users

There is a known bug that prevents users on Macs using Internet Explorer from making purchases from our site. We are working to resolve this and apologize for any inconvenience it may cause. In the meantime, please use a different browser (such as Netscape or Safari) to complete your purchase.