The Telephone Interviewer's Handbook: How to Conduct Standardized ConversationsISBN: 978-0-7879-8638-4
Paperback
336 pages
May 2007, Jossey-Bass
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List of Exhibits and Figures.
Preface.
Acknowledgements.
About the Author.
1. Introduction.
2. Who Conducts Surveys?
3. Survey Professionalism.
4. What to Expect in Telephone Interviewer Training.
5. Calling.
6. Introducing the Standardized Interview.
7. Asking Questions in the Standardized Interview.
8. What to Expect in the Survey Workplace.
9. Concluding Comments.
Appendix A: Glossary.
Appendix B: Example Forms.
Notes.
Bibliography.
Index.