Mastering Virtual Teams: Strategies, Tools, and Techniques That Succeed, 3rd Edition, Revised and Expanded

Checklists ix

Checklists and Tables on the CD-ROM x

Preface xi

The Authors xvii

Part One: Understanding Virtual Teams 1

1 Critical Success Factors for Virtual Teams 3

2 Crossing Technical Boundaries 24

3 Crossing Cultural Boundaries 55

Part Two: Creating Virtual Teams 73

4 Myths and Realities of Leading Virtual Teams 75

5 Starting a Virtual Team 95

6 Team Member Roles and Competencies 125

7 Building Trust in Virtual Teams 145

Part Three: Mastering Virtual Teams 163

8 Virtual Team Meetings 165

9 Virtual Team Dynamics 187

10 Working Adaptively 212

Notes 225

Further Reading 231

Index 233

How to Use the Accompanying CD-ROM 249