Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and ProcessISBN: 978-0-7879-7919-5
Hardcover
208 pages
April 2005, Jossey-Bass
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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GALBRAITH: is well recognized name and his book, Designing Organizations, New & Revised has sold very well into Org Theory Courses (1600 copies to date)
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CUSTOMER CENTRIC DESIGN: is a hot topic in organizational theory. This book combines the best thinking in organizational design with a customer focus.
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INSTRUCTOR'S GUIDE: will be available on publication at www.wiley.com\college\galbraith
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