Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators

Why a Field Guide? xiii

Section One: Getting Clear on the Concept 1

The Case for Teamwork 3

A Quick Overview of the Model 7

Two Important Questions 9

Section Two: Overcoming the Five Dysfunctions of a Team 11

Overcoming Dysfunction #1: Building Trust 13

Overcoming Dysfunction #2: Mastering Conflict 37

Overcoming Dysfunction #3: Achieving Commitment 51

Overcoming Dysfunction #4: Embracing Accountability 61

Overcoming Dysfunction #5: Focusing on Results 69

Section Three: Answering Questions and Anticipating Problems 81

Common Questions 83

Objections from Participants 89

Obstacles to Avoid 93

Section Four: Building the Team 101

Team-Building Road Map 103

The Initial Off-Site 107

Tools and Exercises in Detail 113

Glossary of Terms 143

Resources 149

Acknowledgments 153

About the Author 155