High Commitment High Performance: How to Build A Resilient Organization for Sustained Advantage

Preface xi

1 Introduction 1

Part One: The High Commitment, High Performance Organization 17

2 Pillars of High Commitment, High Performance Organizations 19

3 Principled Choice and Discipline are Essential 51

4 Building the High Commitment, High Performance System 79

Part Two: What Stands in the Way 91

5 Hidden Barriers to Sustained High Commitment and High Performance 93

Part Three: Leadership and Learning Change Levers 119

6 Lead a Collective Learning Process 121

7 Enable Truth to Speak to Power 157

Part Four: Organization Design Change Levers 187

8 Manage Organizational Performance Strategically 189

9 Organize for Performance and Commitment 223

10 Develop Human and Social Capital 255

Part Five: Transforming the Organization 293

11 Embrace E and O Change Strategies 295

12 Epilogue 327

End Notes 333

Acknowledgments 369

Index 373

The Author 391