Project Manager's Spotlight on Change Management

Foreword ix

Acknowledgments x

Introduction xi

Chapter 1: Managing Project Change 1

Change Management Defined 1

Why Bother with Change Management? 2

Let's Set Some Context 4

Case Study 10

Chapter 2: Setting Up for Success 15

The Roles of Change Management 15

What Do We Control? 21

Timing Is Everything 23

Case Study 28

Chapter 3: The Process of Change Management 33

Designing Your System 33

A Few More "To Dos" 40

Case Study 43

Chapter 4: The Output of Change Management 47

Now What? 47

Yes, the Triple Constraints Are Impacted 49

The Board Denies the Change 51

The Board Approves the Change 52

The Triple Constraints Are Not Impacted 54

The Project Manager Denies the Change Request 56

The Project Manager Approves the Change Request 57

Process Review 59

Exceptions 62

Escalations 63

Case Study 65

Chapter 5: The Incremental Effect 71

The Theory of Disruptions 72

The Theory of Timing 81

The Theory of Estimating Change Requests 83

Case Study 85

Chapter 6: Change Tracking 89

Documenting a Change Request 89

Logistics 98

Making a Change Request Log 100

Finishing Up 103

Case Study 105

Appendix A: Nine Knowledge Areas Refresher 111

Appendix B: Change Management Templates. 123

Appendix C: Calculating the Critical Path 129

Glossary 135

Index 141