Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams

Preface: What’s a Hands-On Guide and Why Should

I Be Interested? ix

1 Introduction 1

2 Cognitive Aspects of Conflict 11

3 The Emotional Side of Conflict 33

4 Engaging Conflict Constructively 71

5 Team Conflict Competence 139

6 Organizational Conflict Competence 215

Resources 243

References 249

The Authors 253

Index 255

About the Center for Creative Leadership 267