The No Complaining Rule: Positive Ways to Deal with Negativity at Work

Acknowledgments ix

Introduction xi

1 Hope 1

2 On Fire 3

3 Morale 7

4 The Phone Call 11

5 The Real Problem 15

6 Traffic 17

7 The Talk 23

8 The Cost of Negativity 27

9 It Could Be Worse 31

10 Cancer 35

11 The Positive Road 41

12 The Complaining Fast 45

13 Three No Complaining Tools 49

14 No News Is Good News 51

15 Fundamentals of Prosperity 53

16 The Bloggers 59

17 The Yard Guy 63

18 Friday 67

19 The Meeting 73

20 Positive Principles 75

21 Questions 83

22 More Traffic 87

23 Sunday 89

24 Monday 93

25 Hope Shares the No Complaining Rule 95

26 The Rollout 101

27 Play to Win 105

28 Hope Receives the News 107

29 Six Months Later 111

30 It's All Good 115

31 No Complaining Rule Action Plan 121

No Complaining Week Personal Action Plan 129

Are You a Complainer? Assessment 133

www.NoComplainingRule.com Web Site Information 137

Is Your Organization Positive or Negative? 139

Invite Someone On Your Bus 140

The Energy Bus Training Program 141

Other Books by Jon Gordon 143

Index 145