Building Conflict Competent TeamsISBN: 978-0-470-18947-4
Hardcover
256 pages
June 2008, Jossey-Bass
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 15-20 days delivery time. The book is not returnable.
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Preface ix
1. A Team in Conflict 1
2. Where Conflict Comes From, And Why It Is So Hard To Manage 19
3. Creating the Right Climate 43
4. Constructive Communication 75
5. Techniques for Staying on Track 119
6. Special Cases: Virtual and Global Teams 171
7. Getting Started on the Road to Conflict Competence 189
Epilogue 209
Resources 213
References 217
The Authors 225
Index 227
About the Center for Creative Leadership 235
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