Business Intelligence Competency Centers: A Team Approach to Maximizing Competitive Advantage

Preface.

Acknowledgments.

Chapter 1: Introduction.

Overview.

Business Intelligence as a Competitive Differentiator.

Business Intelligence Competency Center.

Summary.

Chapter 2: Business Intelligence in the Organization.

Overview.

General Findings of the Survey.

Business Intelligence Competency Centers.

Summary.

Chapter 3: Primary Functions of the Business Intelligence Competency Center.

Overview.

Functional Areas Inside the BICC.

Detailed Checklist for the Functional Areas in the BICC.

Related Functional Areas.

Summary.

Chapter 4: Planning a Business Intelligence Competency Center: Using the Information Evolution Model.

Overview.

Four Critical Dimensions of the Information Evolution Model.

Five Levels of Maturity in the Information Evolution Model.

Defining the BI Strategy.

Summary.

Chapter 5: Human Capital.

Overview.

Staffing the Business Intelligence Competency Center.

Summary.

Chapter 6: Knowledge Processes.

Overview.

Knowledge Processes in the Business Intelligence Competency Center’s Functional Areas.

Summary.

Chapter 7: Culture.

Overview.

Organizational Setup and Funding.

Performance Metrics.

Knowledge Management.

Change Management.

Summary.

Chapter 8: Infrastructure.

Overview.

Considerations from a BICC Perspective.

Business Intelligence Infrastructure Selection Criteria.

Road Map to Implementing a BI Infrastructure.

Summary.

Chapter 9: Setting Up and Ensuring Ongoing Support.

Overview.

Setup Process in Detail.

Working with Software Vendors.

Summary.

Chapter 10: Cases from the Field.

Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy.

Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center.

Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center.

Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank.

Summary.

Chapter 11: Ten Recommendations for a Highly Effective Business Intelligence Competency Center.

Have a Vision for Business Intelligence.

Create a Joint Venture Between Business and Information Technology.

It’s a Process, Not a Project.

Maintain Clear Vision, Concrete Objectives.

Integrate and Consolidate.

Practice Effective Change Management.

Carry Out Staff Induction, Training, Development.

Deliver Ongoing Value.

Ensure the Infrastructure’s Depth and Breadth.

Use a Multidimensional Approach.

Appendix A: List of Abbreviations.

Appendix B: Additional Roles.

Index.