Change Your Business with NLP: Powerful tools to improve your organisation's performance and get results

Acknowledgements.

Introduction: Why is NLP important for business?

Part I Transforming Leaders with NLP.

Chapter 1 Building strategies for success.

Chapter 2 Winning state of mind.

Chapter 3 Modelling world-class performance.

Part II Transforming Teams with NLP.

Chapter 4 Constructing high-performing teams.

Chapter 5 Encouraging creativity.

Chapter 6 Having courageous conversations.

Part III Transforming Organisations with NLP.

Chapter 7 Managing change effectively.

Chapter 8 Changing the rules of the game.

Chapter 9 Developing global organizations.

Part IV Transforming Customer Service with NLP.

Chapter 10 Influencing with integrity.

Chapter 11 Powerful presentations.

Chapter 12 Exceeding expectations.

Are you ready?

What next?

Appendix 1 NLP Grid.

Appendix 2 Language used by different representational systems.

Appendix 3 What have you learned about NLP?

Bibliography.

Index.